Funny how your service staff can reach me via phone and text but your management team can't. I sent multiple emails and received absolutely no response - either via email or call - despite your claim that you did. In response to owner: I gave you every opportunity to resolve this issue when the damage was first discovered (I had my car in multiple times over the 2 week period because you could not perform the fuel pump recall service properly the first time I ended up with my car leaking fuel and my fuel gauge/TPMS gauge non-functional.).
For this I give them a well-deserved zero stars (although I need to choose 1 to post). I feel bad giving this poor of a rating because the Service Manager who typically handles my car (Luis) is fantastic (a big reason why we just purchased a 2020 Civic Sport from this dealer), but I am extremely disappointed with the Jones Honda service management's total lack of responsiveness, their inability to take responsibility for my car while it was under their care, and the general disregard for the customer that was displayed throughout this experience. If you bring your auto in for service, I highly recommend taking a timestamped video walk around of your car before turning your keys over to the service rep and again when you pick up your auto after service. I am now forced to file a civil complaint to recover the cost of the wheel damage. on several occasions to work out a fair solution, but received no response or even an acknowledgement. I tried to communicate to both President of Operations Don S. refused to take responsibility for the wheel damage even though the service manager for my car said that they would split the cost of repair. Not only did they not perform the fuel pump replacement properly (the car was delivered leaking fuel, with the fuel gauge non-functional and tire pressure problems), but when I returned to have them fix the issue, they (a) damaged my front wheel and (b) ended up needing to keep my car from Friday morning until the following Monday morning to fix all of my issues. I've had wonderful service from the Jones Honda Service department until I brought my 2019 Civic in for a fuel pump recall and oil change on 7/27/20.
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